Frequently Asked Questions
Where Are You Located? What Are Your Office Hours?
We are located in sunny St. Petersburg, FL, USA. Our regular office hours are M-F 9AM to 5PM EST.
What Payment Methods Do You Accept?
We accept all major credit cards, Paypal, & AfterPay.
When Do You Ship Orders? How Long Will It Take for My Order to Arrive?
We ship all orders on the next business day. Shipping times vary based on distance from our facility and state of our shipping partners, though we can ship to most CONUS places within 3-5 business days on average.
What Shipping Methods are Available?
USPS, UPS, & DHL are all available.
How does Import Duties, Taxes, Fees, VAT work for international orders?
All Import Duties, Taxes, Fees, VAT, for any products purchased from Alternative Naturals are the responsibility of the customer.
How Long Have You Been in Business?
Alt Naturals was founded in 2014.
Do You Offer Wholesale Opportunities?
For wholesale information, please contact us at firstname.lastname@example.org
What Is Your Return Policy?
Customer has 30 days from time of delivery to begin return process with us. Customer must contact us via email: email@example.com to set up returns inquiry.
If the product arrived damaged or broken, Alt Naturals will cover the cost of return shipping and either replace the item or issue a refund.
If the customer is returning the product for any other reason, the customer will be responsible for return shipping costs and maybe liable for a re-stocking fee.